Privacy policy.
1. Introduction
MOJOE COMMUNITY LTD (Company No. 15763396) ("MOJOE", "we", "us", or "our"), a company incorporated and registered in England and Wales with its registered office at 1 Chapel Court, Holly Walk, Leamington Spa, Warwickshire, England, CV32 4YS, is committed to protecting the privacy and security of your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our digital career coaching platform for athletes ("Services"), including our mobile application and web-based dashboard. This Policy applies to all users of our Services, including athletes, sports clubs, organizations, and administrators.
By using our Services, creating an account, or otherwise interacting with MOJOE, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Policy, please do not use our Services.
2. Information We Collect
2.1 Personal Information You Provide
When you register for and use our Services, we collect the following personal information:
Account Information:
Full name
Email address
Date of birth
Password (encrypted)
Athletic status (current athlete, retired athlete, or not an athlete)
Profile Information:
Career goals and aspirations
Primary career goal selection
Profile preferences and settings
Location information (if provided)
CV/Resume Information:
Job title and professional summary
Work experience history
Education history
Skills and competencies
Extracurricular activities and achievements
Athletic career details
User-Generated Content:
Messages and conversations with our AI Career Coach
Learning goals you set and track
Job search preferences and saved jobs
Mentor connection requests and communications
Feedback, survey responses, and support communications
Payment Information:
Payment transaction data processed through Apple Pay and Google Pay
Subscription status and purchase history
We do not directly store payment card details; these are processed by Apple and Google
2.2 Information We Collect Automatically
Usage Data:
Pages and features accessed within the application
Content viewed, created, and interacted with
Clicks, scrolling behavior, and navigation patterns
Search queries and filters applied
Time spent on different sections of the platform
Frequency and duration of sessions
Device and Technical Information:
IP address and approximate geographic location
Device identifier and type (mobile device, operating system)
Browser type and version
Operating system version
Mobile network information
App version and configuration settings
Crash reports and performance diagnostics
Analytics and Performance Data:
Session metadata (login times, session length)
Feature usage patterns and engagement metrics
Error logs and debugging information
API response times and system performance metrics
2.3 Information from Third Parties
Service Providers: We receive information from our technology partners and service providers, including:
OpenAI (for AI-powered coaching and content generation)
Google Analytics and Amplitude (for analytics and usage insights)
Supabase (our database and authentication provider)
Vercel (our hosting platform)
Apple App Store Connect and Google Play (for subscription management)
Sports Clubs and Organizations: When your sports club or organization purchases a subscription on your behalf using a referral code, they may provide us with your basic information to facilitate account creation and access.
Publicly Available Sources: We may supplement our data with information from publicly available sources, such as professional sports databases and public profiles, to enhance our services and verify information.
3. How We Collect Your Information
3.1 Direct Collection
We collect information directly from you when you:
Register for an account and complete the onboarding process
Update your profile or account settings
Create or edit your CV/resume
Set learning goals and track achievements
Use our AI Career Coach chatbot
Search for jobs or mentors
Contact our support team
Complete surveys or provide feedback
Participate in promotions or contests
3.2 Automatic Collection
We automatically collect information through:
Cookies and Similar Technologies: We use cookies, web beacons, pixels, and local storage to collect information about your interactions with our Services. See Section 11 for detailed information about cookies.
Analytics Tools:
Google Analytics: Tracks website and app usage patterns, user flows, and engagement metrics
Amplitude: Provides detailed event tracking and behavioral analytics
Session replay tools to understand user experience and identify issues
API Logging: Our APIs log requests, responses, and errors for debugging, security monitoring, and service improvement purposes.
3.3 From Third-Party Services
We receive information from:
Authentication providers (email verification services)
Payment processors (Apple, Google)
Cloud infrastructure providers (Supabase, Vercel)
AI service providers (OpenAI, Meta Llama)
Analytics and monitoring services
4. How We Use Your Information
4.1 To Provide and Improve Our Services
Core Platform Functions:
Create and manage your account and authentication
Deliver personalized career coaching and guidance
Provide AI-powered features (career coach chatbot, CV assistance, goal suggestions, job matching, mentor matching)
Enable job discovery and application tracking
Facilitate mentor connections and networking
Generate and export your CV/resume
Track your learning goals and achievements
Process subscription payments and manage access tiers
Service Enhancement:
Analyze usage patterns to improve user experience
Develop new features and functionality
Optimize AI model performance and accuracy
Enhance search and recommendation algorithms
Conduct user research and testing
Troubleshoot technical issues and bugs
4.2 For AI Training and Development
IMPORTANT: Data Ownership and AI Training Rights
By using our Services, you acknowledge and agree that:
All data you provide or generate through our Services is owned by MOJOE. This includes, but is not limited to:
Your profile information and career goals
CV/resume content
Conversations with our AI Career Coach
Learning goals and achievements
Job search behavior and preferences
Usage patterns and interaction data
We have the right to use your data for AI training and model improvement purposes. Specifically:
Anonymization Process: Before using your data for AI training, we will:
Strip all personally identifiable information (PII)
Remove names, email addresses, dates of birth, and contact details
Aggregate conversation patterns and behavioral data
Maintain the structure of conversations while removing identifying details
Permitted AI Training Uses:
Training and improving our AI Career Coach responses
Enhancing job matching and recommendation algorithms
Improving mentor matching capabilities
Generating better learning content and goal suggestions
Optimizing CV transformation and enhancement features
Developing new AI-powered coaching features
Data Sharing for AI Purposes:
Anonymized data may be shared with or sold to third-party organizations for research, model training, or commercial purposes
Such data will be aggregated and stripped of all PII before sharing
We will not sell or share identifiable personal information without your explicit consent
Your Rights:
You retain the right to delete your account at any time (see Section 8)
Upon deletion, your data will be immediately anonymized and cannot be traced back to you
Anonymized data derived from your account may continue to be used indefinitely for AI training and other purposes
4.3 For Communication and Support
Send you transactional emails and notifications (account verification, password resets, subscription updates)
Provide customer support and respond to your inquiries
Send you marketing communications, product updates, and promotional offers (you may opt out by contacting info@joinmojoe.com)
Notify you of changes to our Services or policies
Conduct surveys and request feedback
4.4 For Security and Legal Compliance
Detect, prevent, and respond to fraud, abuse, or security threats
Enforce our Terms of Service and other agreements
Comply with legal obligations and respond to lawful requests from authorities
Protect the rights, property, and safety of MOJOE, our users, and the public
Conduct internal audits and maintain business records
4.5 For Business Operations
Analyze business performance and generate reports
Conduct research and statistical analysis
Process payments and manage subscriptions
Manage relationships with sports clubs and organizational partners
Support merger, acquisition, or asset sale activities
5. Legal Basis for Processing (EEA, UK, Switzerland)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal information based on the following legal grounds:
5.1 Contractual Necessity
We process your information to perform our contract with you under our Terms of Service, including:
Creating and managing your account
Providing access to platform features
Processing payments and subscriptions
Delivering AI coaching and career guidance services
5.2 Legitimate Interests
We process your information for our legitimate business interests, including:
Improving and optimizing our Services
Conducting analytics and research
Training AI models and developing new features
Marketing our Services
Detecting fraud and ensuring security
Managing business operations
We balance these interests against your rights and freedoms and only process data where our interests are not overridden by your data protection rights.
5.3 Legal Obligations
We process your information to comply with legal requirements, such as:
Responding to lawful requests from authorities
Complying with tax and accounting regulations
Meeting data protection and privacy law obligations
5.4 Consent
Where required by law, we obtain your explicit consent before processing your information for:
Marketing communications (you may withdraw consent by contacting info@joinmojoe.com)
Certain uses of cookies and tracking technologies
Any processing not covered by the legal bases above
You have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
5.5 Vital Interests
In rare cases, we may process your information to protect your vital interests or those of another person (e.g., in medical emergencies or threats to safety).
6. Data Ownership and Your Rights
6.1 MOJOE's Data Ownership
By using our Services, you expressly acknowledge and agree that:
Ownership: All data you provide or generate through the Services, including but not limited to your profile, CV content, AI conversations, goals, and usage data, becomes the property of MOJOE COMMUNITY LTD.
Perpetual Rights: MOJOE retains perpetual, irrevocable, worldwide rights to use, process, analyze, and derive insights from your data, subject to the anonymization requirements described in this Policy.
Anonymization and Continued Use: Upon account deletion, your data will be immediately anonymized and disassociated from your identity. However, MOJOE retains the right to continue using this anonymized data indefinitely for:
AI training and model development
Research and analytics
Service improvement
Commercial purposes, including potential sale or licensing to third parties
6.2 Your Rights Regarding Personal Data
Despite MOJOE's ownership of data, you retain certain rights regarding your personal information:
Right to Access: You may request a copy of the personal information we hold about you.
Right to Rectification: You may correct inaccurate or incomplete personal information.
Right to Deletion: You may request deletion of your account and personal information, subject to Section 8 below.
Right to Restriction: You may request that we restrict processing of your personal information in certain circumstances.
Right to Data Portability: You may request a copy of certain data in a machine-readable format (currently limited to CV export as PDF; clubs may request additional data exports).
Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Where we rely on consent, you may withdraw it at any time.
To exercise these rights, contact us at info@joinmojoe.com. We will respond within one month (or as required by applicable law).
7. How We Share Your Information
7.1 Within MOJOE
Your information may be accessed by:
MOJOE employees and contractors who need access to provide Services
Internal administrators managing the platform
Customer support representatives assisting with your inquiries
7.2 With Sports Clubs and Organizations
If your sports club or organization purchased your subscription:
By continuing to use the Services after your club has provided you with access, you expressly consent to your club viewing:
Your profile information and athletic status
Your engagement metrics (login frequency, features used, time spent)
Your career goals and progress toward achieving them
Your CV completion status
Your use of AI coach and learning modules
Achievement badges and completed goals
Aggregated usage statistics
Important: Your club administrators can see individual athlete data through the admin dashboard. This data sharing continues as long as your club maintains an active subscription for you.
Data Access Upon Leaving a Club: If you leave your club or your club cancels your subscription, both you and the club retain access to historical data generated during the subscription period, unless you delete your account.
7.3 With Service Providers and Partners
We share information with trusted third-party service providers who process data on our behalf:
Cloud Infrastructure and Hosting:
Supabase: Database hosting and authentication services
Vercel: Application hosting and deployment
Both providers are located in the United States and EU regions
AI and Machine Learning:
OpenAI: Powers our AI Career Coach, CV assistance, job matching, and content generation features
Meta (Llama): Additional AI model support for certain features
These providers process conversation data to generate responses but do not retain data for their own purposes (per their terms)
Analytics and Monitoring:
Google Analytics: Website and app usage analytics
Amplitude: Behavioral analytics and event tracking
These services collect and process usage data, device information, and interaction patterns
Payment Processing:
Apple (Apple Pay): Processes in-app purchases for iOS users
Google (Google Pay): Processes in-app purchases for Android users
We do not directly handle or store payment card details
Other Service Providers:
Email service providers for transactional and marketing communications
Customer support tools for managing inquiries
Security and fraud prevention services
PDF generation services for CV exports
All service providers are contractually obligated to protect your data and use it only for the purposes we specify.
7.4 For Legal and Safety Reasons
We may disclose your information if required to:
Comply with applicable laws, regulations, or legal processes
Respond to valid requests from public authorities (e.g., law enforcement, courts)
Enforce our Terms of Service or other agreements
Investigate and prevent fraud, security threats, or illegal activities
Protect the rights, property, or safety of MOJOE, our users, or the public
7.5 Business Transfers
If MOJOE is involved in a merger, acquisition, asset sale, bankruptcy, or similar business transaction, your information may be transferred to the successor entity. We will notify you via email and/or prominent notice on our Services before your information is transferred and becomes subject to a different privacy policy.
7.6 Anonymized and Aggregated Data
We may share anonymized, de-identified, or aggregated data that cannot reasonably be used to identify you with:
Business partners and collaborators
Research institutions and academic organizations
Third parties for commercial purposes
The public (e.g., in reports, publications, or presentations)
Such data may include usage statistics, industry trends, or research findings derived from our platform.
7.7 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
8. Data Retention and Deletion
8.1 Active Accounts
We retain your personal information for as long as your account remains active and for as long as necessary to provide you with our Services.
8.2 Account Deletion Process
You may delete your account at any time by:
Logging into your MOJOE account
Navigating to Settings
Selecting "Delete Account"
Confirming your deletion request
Alternatively, you may request account deletion by emailing info@joinmojoe.com.
8.3 What Happens When You Delete Your Account
Immediate Anonymization: Upon account deletion, we immediately perform a "soft delete" that:
Disassociates all your data from your personal identity
Removes personally identifiable information (name, email, date of birth, contact details)
Anonymizes your data such that it cannot be traced back to you
Terminates your access to the Services
Important: This process is irreversible. Once your account is deleted and data is anonymized, we cannot restore your account or recover your information.
8.4 Retention of Anonymized Data
10-Year Retention Period: After anonymization, we retain your anonymized data for 10 years from the date of account deletion for the following purposes:
AI model training and improvement
Platform analytics and research
Service optimization and development
Legal compliance and record-keeping
Potential commercial use or licensing
Indefinite Use Rights: Even after the 10-year retention period, anonymized data that has been incorporated into AI models, research outputs, or aggregated datasets may continue to exist and be used indefinitely.
8.5 Legal Retention Requirements
Notwithstanding the above, we may retain certain anonymized data beyond the stated periods if:
Required by applicable law or regulation
Necessary to comply with legal obligations
Needed for pending legal proceedings or investigations
Required for tax, accounting, or audit purposes
8.6 Backup Copies
Anonymized data may persist in backup systems for a limited period after deletion (typically 30-90 days) until backups are cycled out. These backups are not accessible or used for operational purposes.
8.7 Sports Club Access After Deletion
If your account was funded by a sports club, note that:
The club retains access to historical, anonymized metrics generated during your active subscription period
The club cannot access your personal information after your account is deleted
Aggregated statistics that include your anonymized data may remain visible to your former club
9. International Data Transfers
9.1 Global Operations
MOJOE is based in the United Kingdom and operates services globally, including in the United States and European Union. Your personal information may be transferred to, stored in, and processed in countries outside your country of residence, including countries that may not offer the same level of data protection as your home country.
9.2 Transfer Mechanisms
When we transfer personal data from the EEA, UK, or Switzerland to countries outside these regions, we use the following safeguards:
Standard Contractual Clauses (SCCs): We have implemented Standard Contractual Clauses approved by the European Commission with our service providers and partners to ensure adequate protection of your personal information during international transfers.
Adequacy Decisions: Where possible, we transfer data to countries that have been deemed to provide an adequate level of data protection by the European Commission, UK authorities, or Swiss authorities.
Other Safeguards: We implement additional technical and organizational measures to protect data during international transfers, including:
Encryption in transit and at rest
Access controls and authentication
Regular security audits and assessments
Contractual obligations on data recipients
9.3 Your Rights Regarding Transfers
You have the right to obtain information about the safeguards we use for international transfers. You may also object to transfers in certain circumstances. Contact us at info@joinmojoe.com for more information.
9.4 Key Transfer Routes
UK to United States:
Supabase (hosting): Uses SCCs and maintains SOC 2 Type II certification
Vercel (hosting): Uses SCCs and provides data residency options
OpenAI (AI services): Uses SCCs and complies with enterprise data processing requirements
Google Analytics & Amplitude (analytics): Use SCCs and EU-based data processing where available
Cross-Border AI Processing: Data processed by our AI services (OpenAI, Meta Llama) may be temporarily transferred to United States servers for inference and response generation. These transfers are governed by SCCs and enterprise data processing agreements.
10. Data Security
10.1 Our Security Commitment
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your data.
10.2 Security Measures
Technical Safeguards:
Encryption: All data in transit is encrypted using TLS 1.2 or higher; data at rest is encrypted using industry-standard encryption (AES-256)
Authentication: JSON Web Token (JWT) based authentication with access and refresh tokens; passwords are hashed using bcrypt with salt
Access Controls: Role-based access control (RBAC) restricting data access to authorized personnel only
Secure APIs: All API endpoints use authentication and authorization checks; input validation using Zod schema validation
Network Security: Firewalls, intrusion detection systems, and DDoS protection
Regular Updates: Timely application of security patches and software updates
Organizational Safeguards:
Employee Training: Regular security awareness training for all employees and contractors
Access Policies: Strict need-to-know access policies; access logs and monitoring
Vendor Management: Due diligence and security assessments of third-party providers
Incident Response: Documented incident response plan and security breach procedures
Regular Audits: Periodic security audits, vulnerability assessments, and penetration testing
Infrastructure Security:
Supabase: SOC 2 Type II certified, PostgreSQL with row-level security capabilities
Vercel: Enterprise-grade hosting with DDoS protection and automatic SSL certificates
Cloud Backups: Automated, encrypted backups with geographic redundancy
10.3 Your Responsibilities
You are responsible for:
Maintaining the confidentiality of your account credentials
Using a strong, unique password for your MOJOE account
Not sharing your account with others
Logging out of your account when using shared devices
Notifying us immediately if you suspect unauthorized access to your account
10.4 Limitations
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. You provide information at your own risk.
11. Cookies and Tracking Technologies
11.1 What Are Cookies
Cookies are small text files stored on your device when you visit our website or use our mobile application. We use cookies and similar technologies (web beacons, pixels, local storage) to provide, secure, and improve our Services.
11.2 Types of Cookies We Use
Strictly Necessary Cookies: These cookies are essential for the Services to function and cannot be disabled in our systems. They include:
Authentication cookies to keep you logged in
Security cookies to protect against fraud and abuse
Session management cookies
Performance and Analytics Cookies: These cookies help us understand how users interact with our Services:
Google Analytics: Tracks page views, user flows, and engagement metrics
Amplitude: Provides detailed event tracking and behavioral analysis
Session replay tools to understand user experience
Functional Cookies: These cookies enable enhanced functionality:
Preferences and settings storage
Language and region preferences
Previously viewed content
Marketing Cookies: These cookies may be used to deliver relevant advertisements:
Tracking pixels for advertising effectiveness
Remarketing and retargeting cookies
Third-party advertising cookies
11.3 Third-Party Cookies
Our Services may include cookies from third parties:
Google Analytics: Analytics and reporting
Amplitude: Behavioral analytics
Social media platforms: If you interact with social sharing features
These third parties have their own privacy policies governing their use of your information.
11.4 Local Storage
We use browser local storage and session storage to store:
User preferences and settings
Cached data for performance optimization
Temporary authentication tokens
11.5 Managing Cookies
Browser Settings: Most web browsers allow you to control cookies through their settings. You can:
Block all cookies
Accept only certain cookies
Delete cookies after browsing
Set your browser to notify you when you receive a cookie
Mobile App Settings: You can manage tracking preferences through your device settings:
iOS: Settings > Privacy > Tracking
Android: Settings > Google > Ads
Opt-Out Tools:
Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout
Network Advertising Initiative: http://www.networkadvertising.org/choices/
Important: Disabling cookies may affect your ability to use certain features of our Services. Strictly necessary cookies cannot be disabled without affecting core functionality.
11.6 Do Not Track
Some browsers have "Do Not Track" features. We do not currently respond to Do Not Track signals but may do so in the future as industry standards develop.
12. Third-Party Services and Integrations
12.1 Third-Party Links
Our Services may contain links to third-party websites, applications, or services that are not operated by MOJOE. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.
12.2 Key Third-Party Services
OpenAI (AI Services)
Purpose: Powers AI Career Coach, CV assistance, job matching, content generation
Data Shared: Conversation messages, profile information, career goals
Privacy Policy: https://openai.com/policies/privacy-policy
Data Retention: OpenAI does not retain data for their own purposes under our enterprise agreement
Meta Llama (AI Services)
Purpose: Additional AI model support
Data Shared: Selected text inputs for processing
Privacy Policy: https://ai.meta.com/llama/privacy-policy
Supabase (Database & Auth)
Purpose: Data storage, authentication, database management
Data Shared: All user data stored in our database
Privacy Policy: https://supabase.com/privacy
Location: United States and EU regions
Vercel (Hosting)
Purpose: Application hosting and deployment
Data Shared: All application data passing through our servers
Privacy Policy: https://vercel.com/legal/privacy-policy
Location: Global CDN with edge locations worldwide
Google Analytics (Analytics)
Purpose: Website and app usage analytics
Data Shared: Usage patterns, device information, page views
Privacy Policy: https://policies.google.com/privacy
Amplitude (Analytics)
Purpose: Behavioral analytics and event tracking
Data Shared: User events, interaction patterns, session data
Privacy Policy: https://amplitude.com/privacy
Apple & Google (Payments)
Purpose: Process in-app subscription payments
Data Shared: Purchase transactions, subscription status
Privacy Policies:
Apple: https://www.apple.com/legal/privacy/
Google: https://policies.google.com/privacy
12.3 Social Media Features
Our Services may include social media features (e.g., share buttons). These features may collect your IP address, which page you are visiting, and may set cookies. These features are hosted by the respective social media platforms and governed by their privacy policies.
12.4 No Endorsement
The inclusion of links or integrations with third-party services does not imply endorsement by MOJOE. We are not responsible for the content, accuracy, or practices of these third parties.
13. Children's Privacy
13.1 Age Requirement
Our Services are intended for users aged 16 years and older. We do not knowingly collect personal information from individuals under 16 years of age.
13.2 Age Verification
We verify age through:
Date of birth entry during registration
Account creation requires users to confirm they are 16 or older
13.3 Parental Rights
If you are a parent or guardian and believe your child under 16 has provided personal information to MOJOE without your consent, please contact us immediately at info@joinmojoe.com. We will take prompt steps to delete such information from our systems.
13.4 Account Deletion for Underage Users
If we become aware that a user is under 16 years of age, we will:
Immediately suspend the account
Delete all personal information associated with the account
Notify the email address on file
14. Your Privacy Rights
14.1 Rights for All Users
Regardless of your location, you have the following rights:
Right to Access: You may request confirmation of whether we process your personal information and obtain a copy of that information.
Right to Rectification: You may request correction of inaccurate or incomplete personal information.
Right to Deletion: You may request deletion of your personal information, subject to our data retention policies and legal obligations.
Right to Restrict Processing: You may request that we limit the processing of your personal information in certain circumstances.
Right to Opt-Out of Marketing: You may opt out of marketing communications by contacting info@joinmojoe.com.
14.2 How to Exercise Your Rights
To exercise any of these rights, contact us at:
Email: info@joinmojoe.com
Subject Line: "Privacy Rights Request"
Include: Your full name, email address, and description of your request
We will respond to your request within 30 days (or as required by applicable law). We may request additional information to verify your identity before processing your request.
14.3 Verification Process
To protect your privacy, we may require you to verify your identity by:
Confirming your email address
Providing account information
Answering security questions
Providing government-issued identification (in certain cases)
14.4 Limitations on Rights
Your rights may be limited by law or our legitimate business interests. For example:
We may not delete data if required to retain it by law
We may not provide access if it would reveal confidential business information
We may charge a reasonable fee for excessive or repetitive requests
14.5 No Discrimination
We will not discriminate against you for exercising your privacy rights. You will not receive different pricing, service levels, or quality based on exercising these rights.
15. California Privacy Rights (CCPA)
This section applies to California residents and supplements the rest of this Privacy Policy.
15.1 Categories of Personal Information Collected
In the past 12 months, we have collected the following categories of personal information:
Identifiers:
Name, email address, date of birth, IP address, device identifiers
Personal Information (Cal. Civ. Code § 1798.80(e)):
Name, contact information, education, employment history
Commercial Information:
Subscription purchase history, payment transactions
Internet Activity:
Browsing history, search history, interaction with our application
Geolocation Data:
Approximate location based on IP address
Professional or Employment Information:
Career goals, work experience, athletic career history
Inferences:
Preferences, interests, career fit predictions derived from your usage
15.2 Sources of Information
We collect personal information from:
Directly from you
Automatically through cookies and tracking technologies
From sports clubs and organizations
From third-party service providers (OpenAI, Google, Amplitude, etc.)
From publicly available sources
15.3 Business Purposes for Collection
We collect and use personal information for the purposes described in Section 4 of this Privacy Policy, including:
Providing and improving our Services
AI training and model development
Marketing and communications
Security and fraud prevention
Legal compliance
15.4 Sale and Sharing of Personal Information
Sale of Information: We may "sell" or "share" anonymized, de-identified, or aggregated data for commercial purposes. We do not sell personal information that can identify you.
Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information. To exercise this right, contact us at info@joinmojoe.com with the subject line "Do Not Sell My Personal Information."
We do not sell personal information of minors under 16 years of age.
15.5 California Consumer Rights
As a California resident, you have the following rights under the CCPA:
Right to Know: You may request:
Categories of personal information we collect
Categories of sources from which we collect
Business purposes for collection
Categories of third parties with whom we share information
Specific pieces of personal information we have collected about you
Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
Right to Correct: You may request correction of inaccurate personal information.
Right to Opt-Out: You may opt out of the sale or sharing of your personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
15.6 Exercising Your Rights
To exercise your California privacy rights:
Email: info@joinmojoe.com
Subject Line: "California Privacy Rights Request"
We will verify your identity and respond within 45 days (may be extended by an additional 45 days with notice).
15.7 Authorized Agents
You may designate an authorized agent to make requests on your behalf. We may require:
Proof of the agent's authorization
Verification of your identity
Direct confirmation from you
15.8 Shine the Light
Under California Civil Code Section 1798.83, California residents may request information about personal information we have shared with third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes without your consent.
16. Data Breach Notification
16.1 Our Commitment
We take data security seriously and have implemented robust security measures to protect your personal information. However, no system is completely secure.
16.2 Breach Response Process
In the event of a data breach that affects your personal information, we will:
Immediate Assessment (within 24-72 hours):
Identify the nature and scope of the breach
Determine which users are affected
Assess the risk to individuals
Containment and Remediation:
Take immediate steps to contain the breach
Implement measures to prevent further unauthorized access
Engage cybersecurity experts if necessary
Notification: We will notify affected users in accordance with applicable laws, including:
GDPR Requirements (EEA, UK, Switzerland):
Notification to supervisory authority within 72 hours of becoming aware of the breach (if risk to rights and freedoms)
Notification to affected individuals without undue delay if high risk to rights and freedoms
CCPA Requirements (California):
Notification to affected California residents without unreasonable delay
Other Jurisdictions:
Compliance with applicable state, federal, and international breach notification laws
16.3 What We Will Tell You
Our breach notification will include:
Description of the incident and what happened
Types of personal information affected
Steps we have taken to address the breach
Steps you can take to protect yourself
How to contact us for more information
16.4 Method of Notification
We will notify you via:
Email to the address on file
In-app notification or alert
Prominent notice on our website (if applicable)
16.5 Your Responsibilities
If you believe your account has been compromised:
Change your password immediately
Contact us at info@joinmojoe.com
Monitor your account for unauthorized activity
Enable additional security measures if available
17. Changes to This Privacy Policy
17.1 Right to Modify
We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, Services, legal requirements, or for other operational, legal, or regulatory reasons.
17.2 Notice of Changes
Material Changes: If we make material changes that significantly affect your rights or how we use your personal information, we will:
Notify you via email at least 30 days before the changes take effect
Display a prominent notice on our website and mobile application
Request your consent if required by law
Non-Material Changes: For minor changes (e.g., clarifications, formatting, contact information updates), we will update the "Last Updated" date at the top of this Policy.
17.3 Your Acceptance
Continued use of our Services after changes take effect constitutes your acceptance of the updated Privacy Policy.
If you do not agree to the changes:
You may delete your account as described in Section 8
You may stop using our Services
Contact us to discuss your concerns
17.4 Version History
We maintain previous versions of this Privacy Policy for reference. You may request access to prior versions by contacting info@joinmojoe.com.
18. Contact Us
18.1 General Inquiries
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
MOJOE COMMUNITY LTD
Email: info@joinmojoe.com
Registered Address: 1 Chapel Court, Holly Walk, Leamington Spa, Warwickshire, England, CV32 4YS
Company Number: 15763396
18.2 Data Protection Contact
For specific data protection inquiries, including:
Exercising your privacy rights
Data access or deletion requests
Data breach concerns
Complaints about our data practices
Please email: info@joinmojoe.com with the subject line "Data Protection Inquiry"
19. Acknowledgment and Consent
By creating a MOJOE account, accessing our Services, or continuing to use our platform after receiving notice of changes to this Privacy Policy, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy, including:
✓ MOJOE's ownership of all data you provide or generate
✓ Our right to use anonymized data for AI training and commercial purposes
✓ Your sports club's ability to view your individual usage data (if applicable)
✓ International data transfers to the United States and other countries
✓ Our data retention and deletion practices
✓ The use of cookies and tracking technologies
✓ Sharing of information with third-party service providers
If you do not agree to this Privacy Policy, please do not use our Services.